Patient Experience

Choosing Cranial Technologies for your baby’s care

At Cranial Technologies, we’re committed to providing the best possible experience for every family, and the best possible outcome for every baby we see. Our approach involves not only our specialized clinical staff and proven DOC Band®, but also active participation from parents like you.

We know from experience that the DOC Band alone cannot achieve the best results for your baby. That’s why, when you visit one of our family friendly clinics, our clinicians will provide the information you need to take an active role in your baby’s treatment.

Understanding The DOC Band Treatment Process:

When your family chooses to work with Cranial Technologies, we’ll strive to begin your baby’s treatment as quickly as possible. Our treatment protocols are based on nearly 35 years of exceptional results, supported by experts who focus solely on plagiocephaly treatment. Here’s the typical process for a parent:

Step 1: Contact us!
Contact us using our online form and a member of our patient liaison team will be in touch soon to help you schedule a free head shape evaluation at the Cranial Technologies clinic nearest you. You can also call us at 1-844-447-5894 M-F 9:00 a.m.-6: 30 p.m. EST.

Step 2: Free evaluation appointment
Visit us for a free evaluation and, during your visit, one of our imaging specialists will use our sophisticated Digital Surface Imaging® (DSi®) system to take a detailed 3D computer image of your baby’s head. A highly trained clinician will then evaluate your baby’s condition, determine if your baby is a candidate for DOC Band treatment or not, and provide the answers you need to decide what’s best for your baby. Best of all, we do this at no cost or obligation to you.

Step 3: Insurance review
We understand that insurance coverage and payment options can be big concerns for parents. Following your initial evaluation, if your baby is recommended for DOC Band treatment, our client specialist will contact your insurance provider to determine your available insurance benefits. They will then call you to go over that information.

While coverage varies for each policy and case, we find that about 70% of all insurance providers have some type of coverage for the band. Some providers require that we get services approved prior to starting treatment, in which case, we will obtain any authorizations that might be required. In the event you do not have coverage, financing assistance through CareCredit is also available.

Step 4: Get a Prescription from your baby’s doctor
While you do not need a prescription for your free evaluation, the DOC Band is a medical device that requires a prescription. Oftentimes, all it takes is a simple request, though we do have relationships with many local pediatric offices and can help you with the process if needed.

Step 5: Precision imaging appointment 
Once you make the decision to treat your baby with the DOC Band, the next step is to have your baby’s head precisely imaged. This is important because the more accurate the image, the better the fit and, ultimately, the result. During your precision imaging appointment, we’ll capture a highly accurate 3D image of your baby’s head using our sophisticated, unique DSi imaging system. Our DSi is the only system in the world developed specifically for infants with plagiocephaly and we have received 5 patents on the technology. The images will then be used to create your baby’s custom DOC Band.

Step 6: Band creation
Your baby’s DOC Band will be custom made using our state-of-the-art technology and one-of-a-kind manufacturing process at our facility in Tempe, Arizona. The entire process is governed by an FDA-compliant quality system. Each band undergoes a rigorous 28-point quality inspection before leaving the facility.

Learn more about what makes the DOC Band different from other cranial helmets or view our before and after photo gallery of babies treated with the band.

Step 7: Custom fit appointment
In 7-14 days, your baby’s DOC Band will be ready for fitting. During this appointment, we’ll carefully check the fit, understanding that your baby may have grown since the images used to make the band were taken. If needed, we’ll further customize the band while you’re there. We’ll also discuss wear and care information, making sure all your questions are answered and you’re fully prepared to share this information with anyone else who cares for your baby (mom, dad, grandparents, aunts and uncles, babysitters, daycare employees, etc.).

Step 8: Progress and growth adjustment appointments
Depending on your baby’s age, we’ll monitor progress weekly or biweekly, making growth adjustments along the way.

Step 9: Graduation!
At your final appointment, we’ll take another 3D image of your baby’s head shape to show the improvement that’s been made over the course of treatment. 

Scheduling your first visit

Our clinical focus at Cranial Technologies is to provide you all the information you need to decide what’s best for your baby. Visit one of our local clinics for a free evaluation and you’ll leave with an understanding of your baby’s diagnosis, treatment recommendations and a detailed report to discuss with your pediatrician.  

Learn more about what to expect during your first visit to Cranial Technologies or click to schedule a free evaluation at the clinic nearest you.